Vietnam’s tourism adapts to Industry 4.0

(VOVWORLD) - Tourism has been directly affected by the 4th Industrial Revolution. Smart tourism is now seen as a way for the industry to offer customers the best possible services.

Tourism encompasses many sectors and it takes travelers many steps to book a vacation, from searching for hotels to booking transportation at a reasonable price. The 4th Industrial Revolution has made all these things a lot easier, helping visitors enjoy a better vacation.

Responding to the Prime Minister’s directive on getting Vietnamese tourism to to take advantage of the 4th Industrial Revolution, the Minister of Culture, Sports, and Tourism identified the sector’s key products in the 2017 – 2020 period.

"Key tourism products include those that use virtual reality (VR) or augmented reality (AR) technologies to help visitors preview services in virtual space. Those advanced technologies are of great importance in promoting tourism services and destinations. Tourist Pass is a new product that integrates many tourism services and allows better management for the sector. The Automatic Narration app enables visitors to explore cultural and historical relics by themselves.", said Doctor Le Tuan Anh, Deputy Director of International Cooperation Department of the Vietnam National Administration of Tourism.

Vietnam’s travel companies are trying hard to take advantage of the 4th Industrial Revolution. Companies like Saigontourist, Hanoitourist, Vietravel, Vietrantour, and Five Star Travel have digitalized their data and now offer more online booking and payment. Many companies are encouraging customers to use apps installed on their smart devices to book services.   

Tourism, one of Vietnam’s spearhead industries is scrambling to adapt to the 4th Industrial Revolution. Last year, Vietnam welcomed 13 million foreign visitors and served more than 73 million domestic tourists. The sector aims to attract 20 million foreign visitors and contribute 10% of GDP by 2020.