M For M shop located in HCM City’s Tan Phu District, one of the first six shops with health services for HIV prevention and treatment, is being piloted under the community one-stop-shop model called DOME officially launched on September 8, 2022. (Photo courtesy of LIFE)

The model is an initiative of the Centre for Promotion of Quality of Life (LIFE) and community-based organisations (CBOs), with its motto of putting customers at the centre and a mission of improving the quality of community health.

Its first six shops are located in densely populated areas to create more convenience for customers to easily access health services they need.Six pillars of the model include outreach, counselling, screening, testing, referral and support.

Through a cooperation network with public health centres and leading health experts, DOME offers health counselling and services such as sexual and reproductive health, HIV and other sexually transmitted diseases, mental health and support for drug addicts to have treatment, among others. It features three communications channels - online, offline and mobile - to serve customers anytime and anywhere.