Vietnam’s first bank applies AI in transactions
(VOVWORLD) - Nam A Bank on Thursday became the first Vietnamese bank to use robot OPBA, an artificial intelligence application, to serve customers.
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 Nam A Bank is the leading bank in Vietnam to apply AI to serve customers.
(Photo: thanhnien.vn)
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Robot OPBA will answer all queries of customers straight away instead of having them queuing at information desks. The robot can recognize the face of a customer thanks to the feature Face ID and take the initiative in greeting and supporting customers.
When customers need to communicate directly with bank employees, the robot will direct them to the most suitable counter.