Digital applications are now part of almost every aspect of daily life. The Hanoi Metro app lets passengers check train schedules, purchase e-tickets, and scan a QR code at the ticket gate, making commuting more convenient and helping passengers plan their journeys more efficiently.
Some local residents said:
“Being able to check train schedules on the app makes it much easier to plan my trips.”
“Having the electronic ticketing app on my phone offers two main benefits. First, it’s linked to my banking app, so I can buy tickets much faster. I used to forget my tickets quite often, but having them on my phone means I no longer have to worry about leaving them behind.”
Digital services are not just for young people. They are also making everyday tasks easier for older citizens:
“VNeID is really useful. When I go for medical examinations or treatment, I no longer need to carry my health insurance card. It’s very convenient. I just show my smartphone when I arrive, and the medical staff can retrieve my information.”
“Our villagers now know how to use smartphones, open the VNeID app, scan QR codes, make electronic payments, and complete administrative procedures online. They’re not just learning to use technology; they’re becoming more independent in handling tasks that they previously needed other people to help them with.”
To ensure that more people can benefit from digital services, expanding access to digital skills training is essential, particularly for older people and people in remote areas, The Digital Literacy for All movement has been rolled out nationwide, delivering tangible results in many localities.
Bui Thanh Toan, Director of the Dak Lak provincial Department of Science and Technology, said: “Digital transformation must begin with changes in our ways of working. In recent years, local leaders and respected community members have involved in and promoted the Digital Literacy for All movement through four pilot models: digital communes, digital wards, digital villages or hamlets, and digital citizens.”
Under the Government’s resolution, digital citizenship development must put people at the center, ensuring human rights and citizens’ rights. It must also align with Vietnam’s national digital transformation strategy, which aims to develop a digital government, a digital society, and a digital economy.
Vietnam’s Digital Citizen Day highlights the need to make technology practical, accessible, and inclusive, ensuring that every citizen can participate in and benefit from digital transformation.
